Support

Getting set up, troubleshooting, and how to reach a human.

Need help? Email alex@alexkingcreative.com and include your macOS version and which payment platform is giving you trouble. We usually reply within one business day.

Getting started

Cha-Ching runs in the menu bar and has no Dock icon or main window.

Launch Cha-Ching. A dollar-sign icon appears in the menu bar at the top right of your screen.
Click the icon to open the app.
Open Settings and add an account for each platform you want to track.
Paste in the API key for that platform. Your totals populate within a few seconds.

Where to find your API keys

Stripe — dashboard.stripe.com/apikeys. A restricted key with read access to charges is enough.
PayPal — Developer dashboard, under My Apps & Credentials. You need the client ID and secret.
Shopify — Your store admin, under Apps and sales channels, then Develop apps. Create an app with read access to orders.
RevenueCat — Project settings, under API keys.

Keys are stored in the macOS Keychain on your Mac and are never sent anywhere except to the platform they belong to.

Common questions

The menu bar icon disappeared

macOS hides menu bar items when the bar runs out of room, which is common on laptops with a notch. Try quitting an app that owns a menu bar item, or use a menu bar manager to reveal hidden items. Relaunching Cha-Ching also brings it back.

My revenue shows as zero

Check that the API key has read permission for charges or orders on that platform, and that the date range filter is not set to a period with no activity. If the key was recently created, some platforms take a few minutes to activate it.

I subscribed but Pro features are still locked

Open the app and click Restore Purchases on the subscription screen. If it still does not unlock, make sure you are signed in to the same Apple ID used for the purchase, then email us.

How do I cancel my subscription?

Open System Settings, click your Apple ID, choose Media & Purchases, then Subscriptions, and select Cha-Ching. Cancelling stops the next renewal; Pro stays active until the end of the period you have already paid for. Subscriptions are managed by Apple, so we cannot cancel or refund on your behalf.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I delete my data?

Removing an account in Settings deletes its credentials from your Keychain. Since there is no Cha-Ching server, uninstalling the app removes everything else. See the privacy policy for detail.

What are the system requirements?

macOS 15.0 (Sequoia) or later, on Apple silicon or Intel.

Reporting a bug

Email alex@alexkingcreative.com with what you expected to happen, what happened instead, your macOS version, and the affected platform. Screenshots help. Please do not include API keys or customer details in your message.